The refund form is available from HERE.
If you created an online account befere of during the festival, you can log in and request the refund of the balance on the RFID bracelet using the refund form, which you can find at https://metronome.simply-x.com in the “Vrácení zůstatku” (Refund of Balance) section.
Request the return of the balance on the RFID bracelet by August 31, 2019.
The balance will be returned within 14 days after receiving the refund request. If you do not receive the refund within 15 working days of sending the request, contact customer service at c[email protected] . Please put “Vrácení zůstatku” (Refund of Balance) into the subject line.
Returning funds to Czech accounts is free of charge. However, we will charge the entire bank fee for returning funds to foreign accounts. Therefore, please enter Czech bank accounts if you can. If you enter your bank account incorrectly, thus creating fees to transfer the balance, these fees will be taken from the returned funds. Therefore, please be careful when entering your account number.